Refund policy

At For My Pets, customer satisfaction is important to us. If you experience any issues with your order, we're here to help.

 

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery. Include your order number and clear photos or videos of the issue. We will review your claim and, if approved, provide a replacement or refund at no additional cost.

 

Lost Packages

If your package is lost in transit, please contact us. We will investigate the issue with the shipping carrier and provide an appropriate resolution.

 

Order Changes and Cancellations

Orders are processed quickly. Once an order has been submitted, we cannot guarantee changes or cancellations.

 

Returns for Change of Mind

Due to the nature of our fulfillment process, we do not accept returns or exchanges for items that are no longer wanted, ordered by mistake, or due to buyer's remorse.

 

Refund Processing

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

 

Contact Us

If you have any questions regarding your order, please contact our customer support team at:

formypetsstore@gmail.com